Discover more in our FAQ
have questions? we’ve got answers! explore our faq page to find everything you need to know about our products, technology, and how to get the best results.
General
What makes re-nu different from other beauty brands?
What makes re-nu different from other beauty brands?
At re-nu, we combine cutting-edge technology with professional-grade results to bring dermatologist-inspired skincare solutions to the comfort of your home.
Are re-nu devices clinically tested?
Are re-nu devices clinically tested?
Yes, our devices are designed with clinically tested technologies such as red light therapy and COB innovations, ensuring safety and effectiveness.
How do I know which product is right for me?
How do I know which product is right for me?
You can take our online quiz to find the perfect product for your specific skincare needs or contact our team for personalized recommendations.
How can I contact customer support?
How can I contact customer support?
You can reach us at noreply@renu-beauty.com for any questions or concerns.
shipping
How long does it take to process my order?
How long does it take to process my order?
Orders are typically processed within 1-3 business days.
What shipping methods do you offer?
What shipping methods do you offer?
We provide standard and expedited shipping options. Costs and delivery times are calculated at checkout.
Can I track my order?
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number to monitor your shipment.
What should I do if my package is lost or damaged?
What should I do if my package is lost or damaged?
Contact us immediately at noreply@renu-beauty.com, and we’ll work with the shipping carrier to resolve the issue.
returns
What is your return policy?
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging.
How do I start a return?
How do I start a return?
Contact us at noreply@renu-beauty.com to initiate a return. Approved returns should be sent to 955 Freeport Pkwy, #100, Coppell, TX 75019, U.S.
Are any items non-returnable?
Are any items non-returnable?
Yes, custom or personalized items, hazardous materials, sale items, and gift cards are non-returnable.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 10 business days of receiving your return. If there are delays, please contact us.
find your perfect match
take our quick quiz to discover the perfect beauty device tailored to your unique needs and goals.
